Support | BioPoint

Frequently Asked Questions

How do I upload my lab results?

Go to the Labs tab, tap the upload button, and either take a photo of your lab report or select a PDF/image from your files. BioPoint's AI will automatically extract and analyze your biomarkers.

What is the BioPoint Score?

Your BioPoint Score is a single number that quantifies your overall health. It combines your daily logs (sleep, energy, mood, focus, weight), lab results, supplement compliance, and fasting data into one unified score from 0-100.

How do I create a supplement stack?

Go to the Stacks tab, tap "Add Stack", name it, then add items with dosage, timing, and schedule. You can search from our database of 87+ peptides and compounds, or add custom supplements.

What fasting protocols are available?

BioPoint supports Circadian, 14:10, 16:8, 18:6, 20:4, OMAD, and 36-hour fasting protocols. Each includes a live timer, zone tracking (anabolic, catabolic, fat burning, autophagy), and streak monitoring.

How does Apple Health integration work?

BioPoint reads health data from Apple Health including heart rate, steps, sleep analysis, HRV, and more. This data feeds into your BioPoint Score calculation. Grant permissions when prompted, or enable them in Settings > Health Profile.

What's included in BioPoint+ (Premium)?

BioPoint+ includes unlimited supplement stacks, AI-powered lab analysis, advanced bio-analytics, cloud backup, and priority support. Plans start at $9.99/month or $79.99/year (save 33%).

How do I cancel my subscription?

Subscriptions are managed through your Apple ID or Google Play account. On iOS: Settings > Apple ID > Subscriptions > BioPoint. On Android: Google Play Store > Subscriptions > BioPoint.

Is my health data secure?

Yes. BioPoint uses field-level encryption for sensitive biomarker data and follows HIPAA-aligned security practices. Your data is never sold to third parties. See our Privacy Policy for details.

Troubleshooting

App won't load

Force close the app and reopen. If the issue persists, ensure you have the latest version from the App Store or Google Play.

Login issues

Check your email and password. Use "Forgot Password" to reset. If using Apple/Google sign-in, ensure you're signed into the correct account on your device.

Lab analysis not working

Ensure your photo is clear and well-lit. The AI works best with standard lab report formats (CBC, metabolic panels, hormone panels). PDF uploads are also supported.

Apple Health not syncing

Go to iOS Settings > Health > Data Access > BioPoint and ensure all permissions are enabled. Then restart the app.

Account Management

How do I delete my account?

You can delete your account from Settings > Delete Account within the app. This will permanently remove all your data including lab reports, stacks, daily logs, and progress photos. This action cannot be undone. You can also request deletion by emailing us.

How do I export my data?

Go to Settings > Export Data to download a copy of all your health data, lab results, and supplement logs in a standard format.

Still need help?

Our support team typically responds within 24 hours.

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